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Note: FireStick devices running Vega OS are currently incompatible with the FireTV Proclaim Digital Signage App. To display your Digital Signage Feed on such a device, navigate to your sign feed's Share settings, copy the URL, and paste it in the Amazon Silk Browser preinstalled on FireStick devices.
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Ensure you’ve completed all basic setup steps in our setup article.
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Check your inputs. TVs often have multiple inputs, and it’s easy to choose the wrong one. Try all the ports and inputs until you find a combination that works.
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Make sure you followed the instructions for your device. The order in which you connect things can make a difference if you’re using a Chromebit or other stick computer.
Your TV is probably set to go to sleep after a certain amount of time.
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Check the power management settings for your TV.
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If you’re using an Asus Chromebit or device with Chrome OS, you can install the Keep Awake extension. You may need to do this if your TV still sleeps even with the power management settings properly set.
Group upload, Pro Media, and Partner media video items are all supported in digital signage.
However, motion backgrounds are not currently available, so they show up in your sign feed as still images. We do plan to support this function in the future.
This option may not be supported on your device or browser.
Every device and browser has different capabilities, so we can’t always know for certain what will work. If you run into issues here, please let us know what device you have and we’ll do our best to help you.
Your signs are copied to your device to improve performance, as it’s better to download an image just once rather than multiple times. When you add a new sign to your feed, you may see it load in chunks. This is caused by a slow internet connection.
Not right now, but we plan to add this functionality in the near future.
Do you have any other questions? Email us at proclaimsupport@logos.com or give us a call at (360) 450–3542.