If Proclaim throws an error when you try to add a song to your presentation, it usually means Proclaim cannot connect to your church's Song Library.
Quick Checks
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Verify your account sign-in: Click your user avatar in the top-right corner of Proclaim and verify you are signed into the Proclaim account associated with your church.
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Check your Worship Team status:
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Click your avatar in Proclaim, then select your church group name. This opens faithlife.com in your browser.
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In the left sidebar, look under the Teams section for your Team. Continue reading to ensure that your Team is active and visible.
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What to Look For
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If your Worship Team is listed as Secret: Only group admins and team members can access a Secret team's library. Ask a group administrator to check your permissions or change the team visibility to Private or Public.
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If you don't see your Worship Team at all: The team may have been deleted. Because Proclaim relies on the team to store and sync song arrangements, a deleted team breaks access to those songs.
Still Need Help?
If your worship team was accidentally deleted or you are still encountering errors, contact Proclaim Support and our team can assist in restoring access.